Protected: XFAQS MFT ES, Boulder Institute

Gerhard Coetzee - Driving Financial Innovation

Unlock the power of customer-centric digital finance! Join our immersive course designed for financial service providers and their supporters looking to create real impact. This course equips you with the skills to create innovative solutions for real-world challenges.

Learn how to develop innovative digital solutions that address real-world challenges.
Use human-centered design to understand customers and gather key insights.
Focus on women in climate-risk-prone environments, ensuring financial inclusion for all.
Design a mobile app that prioritizes client protection by design.

Be part of the change—transform financial services through digital innovation!

Anup Singh - Digitalizing products and services, practical tips

Unlock the future of customer-centric financial services by learning from Anup Singh, MSC’s regional leader for Anglophone Africa and head of the Helix Institute of Digital Finance.

Through this course, you’ll:

– Gain a comprehensive understanding of product development and implementation, from market research and prototyping to pilot testing and rollout.
– Design strategic, customer-centric financial services tailored for low- and moderate-income markets.
– Leverage digital technologies to expand your reach and enhance your market share.
– Explore emerging tech-based models and learn how to integrate them into your business.
– Incorporate global best practices and proven tools developed over a decade of work in Asia and Africa.
– Develop scalable financial solutions that are impactful and sustainable.

Natasa Goronja - Protect and Enhance Customer Experience in the Digital Age!

This course will not only teach you how to strengthen consumer protections in a digitalized financial world but also show you how to connect these practices to the customer experience and their journey.

You’ll learn to integrate protective measures at every stage of the process, ensuring that customer interests are prioritized from the first interaction to long-term loyalty. Discover how to design digital financial services that are not only secure but also build trust and satisfaction for users.

With practical tools and innovative approaches, this course will prepare you to create a customer journey that reflects a commitment to their protection and well-being.

Nathan Were - Designing Digital Rural Financial Services

Discover how technology, agriculture, and finance converge to transform the lives of smallholder families worldwide. This innovative course offers a comprehensive overview of the key forces driving the application of digital technologies in delivering financial services to underserved rural communities. Through real-life case studies from across the globe, you’ll explore how agribusiness, finance, and telecommunication stakeholders are creating impactful business models to provide financial and non-financial services to smallholder families.

Gain actionable insights and strategies to leverage digital solutions, improve existing services, or design new ones tailored to rural clientele.

Designed for professionals from financial institutions, MNOs, government agencies, donors, and international organizations, this interactive course is your gateway to driving meaningful change in agriculture and financial inclusion.

Carlos Silis - Building Client Centricity

Carlos Silis, founder and Chief Exponential Officer of The Moonshot Company, invites you to his exclusive course: “Building Client Centricity”. With over 17 years of experience in marketing, e-commerce, sales, and advertising, and having worked with giants like Ogilvy, Grey (WPP Group), Nokia, and El Palacio de Hierro, Carlos is a leading expert in innovative, customer-centric business strategies.

What Will You Learn in This Course?

Multigenerational Clients and Teams: Learn how to manage the needs and expectations of diverse generations, both within your customer base and your organization.
Customer Journey and Customer Experience: Analyze and share key insights about the customer journey and how to optimize it to create memorable experiences.
Practical Strategies: Gain tools and methodologies to align your organization around the customer and turn satisfaction into a competitive advantage.

This course is a unique opportunity to learn from an expert who has transformed how companies connect with their customers.

Petronella Chigara - Human Centered Design

Discover the power of Human-Centered Design (HCD) in creating customer-focused solutions! This module introduces you to HCD tools and techniques that spark innovative ideas. Through hands-on fieldwork, you’ll create a Persona, conduct interviews, and synthesize data to uncover deep insights and emerging themes. With guidance from expert facilitators and practical videos, you’ll transform these insights into actionable product ideas.

By the end of the course, you’ll:

– Understand the value of HCD in addressing customer needs.
– Master HCD tools to inspire creative solutions for design challenges.
– Leverage both qualitative and quantitative data to craft impactful, customer-centric solutions.

Perfect for innovators and problem-solvers, this module offers a practical, engaging way to design solutions that truly resonate with your customers. Enroll now and start designing with empathy and creativity!