Digital Transformation of Microfinance Institutions

Module 1: State of the sector and our collective response to COVID.
September 1

Review recent global surveys of digitalization initiatives in financial inclusion sector and discover the critical issues we will by addressing.

Robert Christen, Boulder Institute 

Module 2: The digital ecosystem.
September 8

Find out the evolution of a broader digital ecosystem and the opportunities this creates for our own organizations.

Odelia Torteman, IFC

Module 3: Planning a digitalization strategy.
September 15

Discuss the centrality of strategy to the digital transformation process and the key concepts that should guide us in creating an impactful approach.

Omoneka Musa, IFC 

Module 4: Segmentation of clients and data analytics
September 22

Look at the opportunity data provides to improve business results by generating an intensified, personalized, and highly connected relationship between field staff and clients.

Dean Caire, IFC

Module 5: Digitalizing products and services
September 29

Discuss how to produce quick wins by adjusting traditional products through digitalized communications, processes, and marketing

Anup Singh, Helix Institute of Digital Finance

Module 6: Building digital payments systems through partnerships
October 6

Re-evaluate your own capabilities and imagine new business models by looking for partnership opportunities.

Innocent Ephraim, Id8 space

Module 7: Cyber security
October 13

Examine key developments in customer onboarding, privacy, and protection, as well as in cybersecurity, AML, digital identity through API’s, and fraud.

Paul Makin, Consultant

Module 8: Managing an ‘Agile’ design process
October 20

How to build and manage teams that must obtain optimal outcomes as they create digital innovations while simultaneously running a business-as-usual with legacy systems.

Lesley-Ann Vaughan, Consultant

Module 9: Structuring Digital Transformation initiatives
October 27

Explore the critical elements for success as revealed by case studies of two major US corporation’s digital transformation journeys.

Lucy Lawrence, Consultant 

Module 10: Creating an innovative company
November 3

Discover the experiences of dozens of MFIs as they seek to grow through constant adaptation to changing markets, the evolving needs of their clients, and the evolution of their staff.

Momina Aijazuddin, IFC