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OUR ARTICLES AT THE BLOG

By Nathan Were

Has COVID-19 just unlocked digital transformation in agriculture?

By Elise Juguet

Management by objectives in times of crisis

By Dr. Jaime Aristotle B. Alip

Microfinance, an essential tool for the poor’s recovery

By Godwin Nwabunka

Resilience in the face of adversity: The Grooming Centre COVID-19 Story

By Zunilda Vergara Monsalve

The Calling to Serve: A prime driver for digital transformation in microfinance institutions, with or without a pandemic

By Claude Falgon & Thierry Perreau

Visions of Digital Transformation Strategy from Two Network Leaders

By Dagoberto Danton Cereceda González

Digital Transformation at the service of clients: our keys to success

By Oscar Guzmán

Challenges of financial inclusion for small producers and low-income rural families – COVID-19

By Robert Christen

Governance in Times of Profound and Systemic Crisis

By Hugh Allen

COVID-19 and saving groups

By Dr. Kalpana Sankar, Mr. Arpan Sahni, Ms. Sahaana Sankar

Post COVID-19 Lessons for MFIs in India

By Martin Holtmann

Why Scenario Planning is Good for Your Health, and Why Scenario Planning is Essential During COVID-19

By Djibril Mbengue and Marème Sene

Response of the Microfinance Community to COVID-19: Comments from our French Language Master Class

By Sahana Arun Kumar

Functioning remotely: Digital tools & the human factor

By Frances Sinha

Client Protection Under Covid

By Stephen Peachey and Abednego Darko

Preserving Liquidity in Ghana’s Susu Collection System during the COVID-19 Crisis

By Barbara Magnoni and Mariana Martinez

Differentiate by Gender the Impact of COVID-19 on Microfinance Clients to Guarantee Equity and Access

By Sanjay Sinha

Growth Pangs of the Pandemic

By Jose Mauricio Valdez Mendia and Robert Christen

Solidarity Lending and the Digitalization of Client Relationships

By Sahed Shams Azad

Cash Transfers through BRAC Bangladesh to support families during the COVID-19 Pandemic

By Massimo Pera

The Pandemic Crisis and its Effects on Agriculture and Finance

By Kim Pityn

Importance of HR and CEO Leadership during COVID-19: Considerations for Financial Service Providers

By Robert Christen

PART I: Thoughts on How Financial Service Providers Can Respond to the COVID-19 Crisis

By Robert Christen

PART II: Thoughts on How Financial Service Providers Can Respond to the COVID-19 Crisis

By Robert Christen

PART III: Thoughts on Solidarity-based lending in times of the COVID-19 Pandemic

By Robert Christen

PART IV: Thoughts on a Way to Think About Risk, Crises, and the Impact of the COVID-19 Pandemic

BOULDER INSTITUTE OF MICROFINANCE

120 E Washington Street Suite 325 –
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Walter Mbacham - Intelligence Stratégique Décisionnelle

Dans un monde où la data est le moteur de la croissance, les institutions de finance inclusive doivent maîtriser l’intelligence décisionnelle pour rester compétitives, résilientes et tournées vers l’avenir.

Notre cours vous donne les clés pour :
✅ Transformer vos données (internes et externes) en insights actionnables.
✅ Prendre des décisions éclairées grâce à des analyses stratégiques et prédictives.
✅ Optimiser l’allocation des ressources et booster l’efficacité opérationnelle.

À travers des cas pratiques et des échanges interactifs, vous développerez une expertise immédiatement applicable pour :
🔹 Anticiper les tendances du marché.
🔹 Renforcer votre avantage concurrentiel.
🔹 Accélérer l’innovation et garantir une croissance durable.

Anup Singh - Digitalizing products and services, practical tips

Unlock the future of customer-centric financial services by learning from Anup Singh, a partner at EY, specializing in Government and Infrastructure practice in the East Africa cluster.

Through this course, you’ll:

– Gain a comprehensive understanding of product development and implementation, from market research and prototyping to pilot testing and rollout.
– Design strategic, customer-centric financial services tailored for low- and moderate-income markets.
– Leverage digital technologies to expand your reach and enhance your market share.
– Explore emerging tech-based models and learn how to integrate them into your business.
– Incorporate global best practices and proven tools developed over a decade of work in Asia and Africa.
– Develop scalable financial solutions that are impactful and sustainable.

Gontrand Nounagnon - Gestion de crise et management de la transformation digitale

La gestion de crise et la conduite de projets digitaux sont des défis quotidiens pour les dirigeants d’institutions de finance inclusive. Qu’il s’agisse de crises de liquidité, d’impayés ou de la complexité des transformations technologiques, les leaders sont confrontés à des enjeux colossaux. Saviez-vous que 70 à 90 % des projets digitaux échouent ? Face à cette réalité, il est essentiel de réduire ce risque et d’assurer la réussite de vos initiatives.

Aujourd’hui, les institutions sont sous pression pour améliorer leur efficacité, rester compétitives et répondre aux attentes croissantes de leurs clients. Pour y parvenir, les dirigeants doivent être prêts à relever les défis liés au déploiement de projets digitaux, tout en gérant les impacts sur les processus, les équipes et leur moral.

Ce cours offre une revue conceptuelle approfondie de la transformation digitale et vous aide à positionner votre organisation dans ce paysage en évolution. À travers des exemples concrets et des études de cas, vous découvrirez les outils essentiels pour une gestion réussie de la transformation digitale. Enfin, vous serez guidé dans l’élaboration d’un plan de mise en œuvre pour garantir le succès de votre projet de transformation digitale.

Djibril Mbengue - Risques, Fraude et Protection Digitale

Dirigé par Djibril Mbengue, expert en Finance Inclusive et en financement des Petites et Moyennes Entreprises (PME), ce cours aborde les problématiques majeures auxquelles les IMF sont confrontées dans la gestion des risques, notamment dans le contexte de la digitalisation. Vous y découvrirez :

– Les principaux risques liés à la transformation digitale et leurs interactions.
– Des outils et cadres de gestion pour une meilleure identification et atténuation des risques.
– Des stratégies pour réduire les pertes potentielles et assurer la continuité opérationnelle.
– Des approches pratiques pour maîtriser les risques opérationnels et lutter contre la fraude.

De plus, vous aurez l’opportunité d’explorer des expériences pratiques à travers des sessions d’auto-apprentissage et en direct, où vous pourrez échanger avec des experts et d’autres professionnels du secteur.

Hermann Messan - Transformation Digitale des IMF

Expert en inclusion financière pour l’Afrique de l’Ouest à AGRA, Hermann Messan vous guide dans ce module essentiel pour relever les défis de la transformation digitale. Explorez des solutions innovantes pour financer l’agriculture, les MPME, et faire face aux enjeux climatiques et sociaux.

Grâce à une Feuille de Route pratique, conciliez stratégie et opérations pour optimiser votre transition digitale. Études de cas, outils concrets et échanges interactifs vous permettront de renforcer la performance de votre IMF.

Gerhard Coetzee - Driving Financial Innovation

Unlock the power of customer-centric digital finance! Join our immersive course designed for financial service providers and their supporters looking to create real impact. This course equips you with the skills to create innovative solutions for real-world challenges.

Learn how to develop innovative digital solutions that address real-world challenges.
Use human-centered design to understand customers and gather key insights.
Focus on women in climate-risk-prone environments, ensuring financial inclusion for all.
Design a mobile app that prioritizes client protection by design.

Be part of the change—transform financial services through digital innovation!

Natasa Goronja - Protect and Enhance Customer Experience in the Digital Age!

This course will not only teach you how to strengthen consumer protections in a digitalized financial world but also show you how to connect these practices to the customer experience and their journey.

You’ll learn to integrate protective measures at every stage of the process, ensuring that customer interests are prioritized from the first interaction to long-term loyalty. Discover how to design digital financial services that are not only secure but also build trust and satisfaction for users.

With practical tools and innovative approaches, this course will prepare you to create a customer journey that reflects a commitment to their protection and well-being.

Nathan Were - Designing Digital Rural Financial Services

Discover how technology, agriculture, and finance converge to transform the lives of smallholder families worldwide. This innovative course offers a comprehensive overview of the key forces driving the application of digital technologies in delivering financial services to underserved rural communities. Through real-life case studies from across the globe, you’ll explore how agribusiness, finance, and telecommunication stakeholders are creating impactful business models to provide financial and non-financial services to smallholder families.

Gain actionable insights and strategies to leverage digital solutions, improve existing services, or design new ones tailored to rural clientele.

Designed for professionals from financial institutions, MNOs, government agencies, donors, and international organizations, this interactive course is your gateway to driving meaningful change in agriculture and financial inclusion.

Carlos Silis - Building Client Centricity

Carlos Silis, founder and Chief Exponential Officer of The Moonshot Company, invites you to his exclusive course: “Building Client Centricity”. With over 17 years of experience in marketing, e-commerce, sales, and advertising, and having worked with giants like Ogilvy, Grey (WPP Group), Nokia, and El Palacio de Hierro, Carlos is a leading expert in innovative, customer-centric business strategies.

What Will You Learn in This Course?

Multigenerational Clients and Teams: Learn how to manage the needs and expectations of diverse generations, both within your customer base and your organization.
Customer Journey and Customer Experience: Analyze and share key insights about the customer journey and how to optimize it to create memorable experiences.
Practical Strategies: Gain tools and methodologies to align your organization around the customer and turn satisfaction into a competitive advantage.

This course is a unique opportunity to learn from an expert who has transformed how companies connect with their customers.

Petronella Chigara - Human Centered Design

Discover the power of Human-Centered Design (HCD) in creating customer-focused solutions! This module introduces you to HCD tools and techniques that spark innovative ideas. Through hands-on fieldwork, you’ll create a Persona, conduct interviews, and synthesize data to uncover deep insights and emerging themes. With guidance from expert facilitators and practical videos, you’ll transform these insights into actionable product ideas.

By the end of the course, you’ll:

– Understand the value of HCD in addressing customer needs.
– Master HCD tools to inspire creative solutions for design challenges.
– Leverage both qualitative and quantitative data to craft impactful, customer-centric solutions.

Perfect for innovators and problem-solvers, this module offers a practical, engaging way to design solutions that truly resonate with your customers. Enroll now and start designing with empathy and creativity!