MFT en Français – Gardez votre place
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As climate change accelerates, financial institutions must confront its far-reaching implications, especially in agriculture, one of the world’s most climate-exposed sectors. This course equips participants with the knowledge and tools needed to adapt agricultural finance to a rapidly changing climate reality. Drawing on new research and emerging global examples, it offers an overview of financial products, services, and partnerships that can help farmers build resilience to climate shocks, adjust their livelihoods, and take advantage of innovative green technologies. Participants will also explore how proactively addressing climate needs in agriculture can strengthen portfolios and operations, support business growth, and open doors to new markets.
Designed for managers from microfinance institutions and commercial banks working with agricultural value chains, smallholder farmers, and rural clients, the course blends evidence with practice. Each lesson begins by synthesizing the latest insights on the challenges and opportunities facing agricultural finance across three core areas: climate resilience, climate adaptation, and the green transition. Participants will be provided with real-world examples of emerging models, products, services, and partnerships that respond to these needs. Finally, by integrating these insights with their own professional experience, participants will collaborate to co-create practical, market-relevant solutions they can bring back to their institutions.
This course equips microfinance leaders with practical tools to deepen client understanding and enhance service quality using a blend of human insight and accessible AI. Through cases from Latin America, Africa, and Asia, including group-lending dynamics, client rituals, and frontline realities, participants learn how trust is built and broken in real operations.
The course focuses on generational client behavior, customer journeys in low-income markets, Jobs to Be Done analysis, omnichannel communication, and service rituals that strengthen loyalty and repayment discipline. Participants then learn how to apply AI for segmentation, message crafting, product communication, and client feedback, without requiring technical expertise or new systems.
The course is highly interactive and grounded in practice. Participants work in pairs and small groups to analyze real scenarios, redesign communications, test prompts, and prototype simple improvements they can implement immediately.
Designed for loan officers, branch managers, client relationship teams, product designers, CX leaders, and everyone in a Microfinance organization, this course builds the skills needed to serve clients with empathy while navigating digital transformation. It bridges traditional microfinance philosophy with new tools and behaviors required in today’s rapidly evolving client landscape.
This course will equip participants with practical skills to design and deploy inclusive digital financial products and services that meet the unique needs of smallholder farmers. The course blends user-centered design and real-world case studies to translate technology into meaningful outcomes for smallholders.
The specific issues the course addresses:
What participants will analyze or work on:
The practical tools, frameworks, or cases included:
AgTechs have been proliferating throughout emerging markets focusing on smallholder farmers and new technologies that increase yields and make agricultural production more resilient to climate risks. AgTechs have limited balance sheets and assets to raise finance on their own yet provide great opportunities for banks and MFIs to leverage their digital platforms to expand lending focusing on smallholder farmers.
There are several models to link banks and MFIs with AgTechs and leverage each other’s capabilities to expand financing to smallholder farmers. Practical experiences so far have uncovered certain challenges along with opportunities. Such models will be explored and ways to address the challenges through practical examples and case studies.
An important aspect is promoting through AgTechs investments that increase productivity and promote resilience in agricultural production to climatic risks. Such investments create new opportunities for banks and MFIs as well as improve the risk profile of their smallholder clients. There are lessons learnt from various cases on the design and marketing of financial products, identifying the right climate resilient technologies, and bridging the knowledge gap of what is needed and what can be financed.
Despite decades of progress, millions of low-income and rural households remain excluded from formal financial services due to high transaction costs, rigid methodologies, and products misaligned with their realities. This course examines how digital financial services and hybrid methodologies can close that gap—without sacrificing portfolio quality or institutional sustainability.
Drawing on more than 30 years of field experience across Latin America, Africa, and Asia, the course is especially relevant for MFIs, cooperatives, banks, fintechs, and development programs serving rural, agricultural, and vulnerable segments. Participants will analyze how traditional microfinance models must evolve by integrating digital channels, individual product design, financial education, payments and flexible risk management approaches.
The course combines real-world cases, practitioner reflections, and applied frameworks covering digital savings, payments, credit, microinsurance, correspondent agents, and mobile-based service delivery. Participants will work through practical decision points faced by institutions today: how to reduce transaction costs, diversify risk, improve client experience, and compete or collaborate with fintechs in rapidly changing markets.
By the end of the course, you’ll:
– Understand the value of HCD in addressing customer needs.
– Master HCD tools to inspire creative solutions for design challenges.
– Leverage both qualitative and quantitative data to craft impactful, customer-centric solutions.
Perfect for innovators and problem-solvers, this module offers a practical, engaging way to design solutions that truly resonate with your customers. Enroll now and start designing with empathy and creativity!
Across Africa and Asia, financial institutions are digitizing quickly, but too many offerings for low- and middle-income segments still struggle with adoption, affordability, trust, and operational fit.
This course focuses on the practical craft of building next-gen digital financial services that are inclusive and commercially sound. It is most relevant for banks, MFIs, SACCOs, FinTechs, and mobile money providers, especially leaders and managers in digital, product, retail, SME/agri, operations, and innovation.
Participants work through a structured lifecycle: institutional introspection and capability mapping, customer and market research, value proposition and pricing, journey design, rapid prototyping, pilot architecture, and scale planning.
The course blends agile delivery, design sprints, lean experimentation, user-centered design, and DevOps principles in ways that fit institutional constraints, with field-grounded examples from East Africa and South Asia spanning digital savings, micro- and nano-credit, agri value-chain financing, G2P-linked wallets, and merchant solutions.
Dans un monde où la data est le moteur de la croissance, les institutions de finance inclusive doivent maîtriser l’intelligence décisionnelle pour rester compétitives, résilientes et tournées vers l’avenir.
Notre cours vous donne les clés pour :
✅ Transformer vos données (internes et externes) en insights actionnables.
✅ Prendre des décisions éclairées grâce à des analyses stratégiques et prédictives.
✅ Optimiser l’allocation des ressources et booster l’efficacité opérationnelle.
À travers des cas pratiques et des échanges interactifs, vous développerez une expertise immédiatement applicable pour :
🔹 Anticiper les tendances du marché.
🔹 Renforcer votre avantage concurrentiel.
🔹 Accélérer l’innovation et garantir une croissance durable.
La gestion de crise et la conduite de projets digitaux sont des défis quotidiens pour les dirigeants d’institutions de finance inclusive. Qu’il s’agisse de crises de liquidité, d’impayés ou de la complexité des transformations technologiques, les leaders sont confrontés à des enjeux colossaux. Saviez-vous que 70 à 90 % des projets digitaux échouent ? Face à cette réalité, il est essentiel de réduire ce risque et d’assurer la réussite de vos initiatives.
Aujourd’hui, les institutions sont sous pression pour améliorer leur efficacité, rester compétitives et répondre aux attentes croissantes de leurs clients. Pour y parvenir, les dirigeants doivent être prêts à relever les défis liés au déploiement de projets digitaux, tout en gérant les impacts sur les processus, les équipes et leur moral.
Ce cours offre une revue conceptuelle approfondie de la transformation digitale et vous aide à positionner votre organisation dans ce paysage en évolution. À travers des exemples concrets et des études de cas, vous découvrirez les outils essentiels pour une gestion réussie de la transformation digitale. Enfin, vous serez guidé dans l’élaboration d’un plan de mise en œuvre pour garantir le succès de votre projet de transformation digitale.
Dirigé par Djibril Mbengue, expert en Finance Inclusive et en financement des Petites et Moyennes Entreprises (PME), ce cours aborde les problématiques majeures auxquelles les IMF sont confrontées dans la gestion des risques, notamment dans le contexte de la digitalisation. Vous y découvrirez :
– Les principaux risques liés à la transformation digitale et leurs interactions.
– Des outils et cadres de gestion pour une meilleure identification et atténuation des risques.
– Des stratégies pour réduire les pertes potentielles et assurer la continuité opérationnelle.
– Des approches pratiques pour maîtriser les risques opérationnels et lutter contre la fraude.
De plus, vous aurez l’opportunité d’explorer des expériences pratiques à travers des sessions d’auto-apprentissage et en direct, où vous pourrez échanger avec des experts et d’autres professionnels du secteur.
Expert en inclusion financière pour l’Afrique de l’Ouest à AGRA, Hermann Messan vous guide dans ce module essentiel pour relever les défis de la transformation digitale. Explorez des solutions innovantes pour financer l’agriculture, les MPME, et faire face aux enjeux climatiques et sociaux.
Grâce à une Feuille de Route pratique, conciliez stratégie et opérations pour optimiser votre transition digitale. Études de cas, outils concrets et échanges interactifs vous permettront de renforcer la performance de votre IMF.
Unlock the power of customer-centric digital finance! Join our immersive course designed for financial service providers and their supporters looking to create real impact. This course equips you with the skills to create innovative solutions for real-world challenges.
Be part of the change—transform financial services through digital innovation!
This course will not only teach you how to strengthen consumer protections in a digitalized financial world but also show you how to connect these practices to the customer experience and their journey.
You’ll learn to integrate protective measures at every stage of the process, ensuring that customer interests are prioritized from the first interaction to long-term loyalty. Discover how to design digital financial services that are not only secure but also build trust and satisfaction for users.
With practical tools and innovative approaches, this course will prepare you to create a customer journey that reflects a commitment to their protection and well-being.