Inscripción al MFT en Español
Si tiene dificultades para ingresar los datos en el formulario de inscripción, le rogamos bajar el documento word. Luego de llenarlo, se ruega enviar a ask@bouldermicrofinance.org
Si tiene dificultades para ingresar los datos en el formulario de inscripción, le rogamos bajar el documento word. Luego de llenarlo, se ruega enviar a ask@bouldermicrofinance.org
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Unlock the future of customer-centric financial services by learning from Anup Singh, MSC’s regional leader for Anglophone Africa and head of the Helix Institute of Digital Finance.
Through this course, you’ll:
– Gain a comprehensive understanding of product development and implementation, from market research and prototyping to pilot testing and rollout.
– Design strategic, customer-centric financial services tailored for low- and moderate-income markets.
– Leverage digital technologies to expand your reach and enhance your market share.
– Explore emerging tech-based models and learn how to integrate them into your business.
– Incorporate global best practices and proven tools developed over a decade of work in Asia and Africa.
– Develop scalable financial solutions that are impactful and sustainable.
This course will not only teach you how to strengthen consumer protections in a digitalized financial world but also show you how to connect these practices to the customer experience and their journey.
You’ll learn to integrate protective measures at every stage of the process, ensuring that customer interests are prioritized from the first interaction to long-term loyalty. Discover how to design digital financial services that are not only secure but also build trust and satisfaction for users.
With practical tools and innovative approaches, this course will prepare you to create a customer journey that reflects a commitment to their protection and well-being.
Discover how technology, agriculture, and finance converge to transform the lives of smallholder families worldwide. This innovative course offers a comprehensive overview of the key forces driving the application of digital technologies in delivering financial services to underserved rural communities. Through real-life case studies from across the globe, you’ll explore how agribusiness, finance, and telecommunication stakeholders are creating impactful business models to provide financial and non-financial services to smallholder families.
Gain actionable insights and strategies to leverage digital solutions, improve existing services, or design new ones tailored to rural clientele.
Designed for professionals from financial institutions, MNOs, government agencies, donors, and international organizations, this interactive course is your gateway to driving meaningful change in agriculture and financial inclusion.
Carlos Silis, founder and Chief Exponential Officer of The Moonshot Company, invites you to his exclusive course: “Building Client Centricity”. With over 17 years of experience in marketing, e-commerce, sales, and advertising, and having worked with giants like Ogilvy, Grey (WPP Group), Nokia, and El Palacio de Hierro, Carlos is a leading expert in innovative, customer-centric business strategies.
What Will You Learn in This Course?
This course is a unique opportunity to learn from an expert who has transformed how companies connect with their customers.
Discover the power of Human-Centered Design (HCD) in creating customer-focused solutions! This module introduces you to HCD tools and techniques that spark innovative ideas. Through hands-on fieldwork, you’ll create a Persona, conduct interviews, and synthesize data to uncover deep insights and emerging themes. With guidance from expert facilitators and practical videos, you’ll transform these insights into actionable product ideas.
By the end of the course, you’ll:
– Understand the value of HCD in addressing customer needs.
– Master HCD tools to inspire creative solutions for design challenges.
– Leverage both qualitative and quantitative data to craft impactful, customer-centric solutions.
Perfect for innovators and problem-solvers, this module offers a practical, engaging way to design solutions that truly resonate with your customers. Enroll now and start designing with empathy and creativity!
Empower Clients, Manage Risks, and Drive Impact with Digital Finance! In a world increasingly shaped by climate change and emerging risks, this course equips financial service providers (FSPs) with the tools to design and deliver holistic risk management solutions for low-income households. Discover how to offer tailored savings, credit, insurance, and risk prevention products that empower clients to manage risks effectively—while helping FSPs mitigate their own risks.
Through this course, you’ll:
– Understand the critical role of risk management for low-income households facing natural disasters, health risks, and other challenges.
– Learn to design and deliver impactful products, including emergency loans, targeted savings, insurance, and hybrid solutions, to help clients prevent, prepare for, and recover from risks.
– Explore the potential of digital finance to create innovative, accessible, and effective risk management strategies.
This course is a must for anyone committed to building resilience for the working poor in an era of uncertainty. Join us and transform the way risks are managed for a more secure and sustainable future!